Telephone Selling Skills

Telephone and telesales environments hold a great deal of potential for equipment dealerships in boosting sales and maintaining positive customer relations.  However, to be effective, this type of sales requires a special skill set in order to increase call-to-order ratios, deal with customer rejection and convert leads into sales.

Friend Management has an effective training program to assist equipment dealers and their sales teams to develop the skills required to become more effective and productive when selling over the telephone.

The topics include:

• Getting Your Office Ready to Sell!!!
• Qualifying Prospects Over the Phone
• Warming Up "Cold Calls"
• Avoiding "Telephone Tag"
• Controlling the Sales Process
  (What to do when you hear, "I'll get back to you.")
• Advance the Sales Process On Every Call