Friend Management - Helping Companies Achieve Peak Performance

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        >>  Basic Sales Skills
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        >>  Management Program

Customer Service Skills

Through Capistar Group, Friend Management has a Service Skill program that provides frontline customer service representatives with the skills and techniques to effectively manage inbound customer inquiries.

The program covers:

Setting the Stage for a Positive Experience
Handling Customer Objections & Complaints
Recognizing the True Purpose of a Call
How to Get & Keep Motivated In Today's Business Environment