Service Management Groups

What it Is

Our Service Management Group program is a powerful management tool that enables service managers to meet, share ideas, learn and understand service as it relates to financial performance and increased profitability. Each Service Management group consists of service managers, aftermarket managers and general managers from the Dealership Management Groups.

The key elements of this program include:

• financial comparisons
• benchmarking
• goal setting
• action plan development

Benefits

• Service and Aftermarket managers become motivated and take ownership of their financial responsibilities
• Managers develop a mind set that is both goal and action-oriented
• Members engage in facility tours of service departments to gain insight into how other service departments operate, allowing them to expand the vision and potential of their own operations
• Friend Management provides data, comparisons and key indicators that allows service managers to strive for and achieve greater results

Successes

• Service Departments that have participated in a Service Management Group have enjoyed
• increased profitability
• improved margins
• reduced work order closing time
• reduced WIP
• improved billing efficiencies
• better service recovery rates as a result of being involved in the program