Parts Management Groups

What it is

Our Parts Management Group program is another dynamic management tool that brings together parts managers to meet, share ideas, learn and understand service financial performance. Focus is placed on developing a comprehensive set of strategies geared toward maximizing customer experience while generating revenue.

Parts Management Groups consist of parts managers, aftermarket managers and general managers from the Dealership Management Groups.

The key elements of this program include:

• financial comparisons
• benchmarking
• goal setting
• action plan development

Benefits

• Parts and Aftermarket managers become motivated and take ownership of their financial responsibilities
• Managers develop a goal and action oriented mind set
• Members engage in facility tours of other member dealerships giving participants valuable insight into how other parts departments operate
• Friend Management provides data, comparisons and key indicators that allows parts managers to strive for and achieve greater results

Successes

Our Parts Management Group will launch for the first time in 2006.  We look forward to sharing more of our clients’ success stories as a result of this new program.