Dealership Operations

Day-today operations present equipment dealers with many challenges. At Friend Management, we work with our clients to convert these challenges into opportunity for business growth and success. Through the development of sustainable operational strategies and procedures, we help our clients to increase profitability.

Friend Managements’ services include but are not limited to:

• Evaluation of systems and procedures in all departments – Administration, Sales, Parts and Service
• Seek out barriers and objections to dealership systems, procedures and personnel
• Evaluation of the organizational structure and the effectiveness of key management personnel and staff
• Make recommendations in the areas of systems, procedures and organizational structure
• Development of action plans to assist in implementation of recommendations
• Development of job descriptions, evaluation formats and incentive systems that fit the dealership